FAQ

Can I return my purchase?

 

You can return your item for a full refund provided it is unworn and has the security tag attached. You have fourteen days from the day you take delivery to decide if you would like to keep the piece. Should you wish to return your item, please use the returns form.

We recommend using insured registered post to return your item as the jewellery remains your responsibility until it arrives back at our studio. Once we have received the parcel and product is inspected, we will issue a refund of the total purchase price.

We are unable to refund any charges that are incurred returning your jewellery to us.

For hygiene reasons we are unable to accept returns on earrings for pierced ears.

We cannot accept returns for customised or bespoke pieces.

 

Is it safe to shop online at Parisi Jewellery?

 

We take security very seriously. We use an industry standard payment gateway so you can be sure of the highest level of security. We do not store any of your personal financial details.


Can I visit your studio to see the jewellery 'in person' before I make a purchase?

 

Unfortunately we are unable to have visitors to the studio at the present time. If you wish to see our collections please visit the stockists page for retail outlets, or come and visit us at jewellery fairs, trunk shows and pop-up events. Follow us on Facebook and Twitter to stay in the know!

 

Where is Parisi Jewellery made?

 

All Parisi Jewellery always has been and always will be made in the UK. Our studio is in the heart of East Yorkshire, and we take the name 'Parisi' from the tribe of Celtic people who inhabited the area just north of the River Humber before the Romans arrived.

We support UK industry by working with suppliers and companies who have been the backbone of the British jewellery industry for many years. We feel the integrity of our collections is enhanced by showcasing the knowledge, skill and innovation that has been passed down through generations of craftspeople. Parisi Jewellery will continue to proudly support the British jewellery industry by keeping all production in the UK.

 

Will my jewellery be hallmarked?

 

Yes. All precious metal sold in the UK must be hallmarked at one of the countries Assay offices. This is law. There are certain thresholds of weight were a hallmark is deemed unnecessary by law (below 1g for Gold and Palladium, 0.5g Platinum, 7.78g for silver), but even if your piece falls below this threshold, if there is enough room to carry a hallmark there will be one applied.

The Assay office in Birmingham holds the Parisi Jewellery sponsors mark, and your piece will carry this mark so you can be sure you have a genuine item of Parisi jewellery

 

Can I order from outside of the UK?

 

Yes. Orders will be accepted from outside of the UK and all international deliveries will handled by our global carrier. You will be responsible for all tax and duties for import into your country.

Due to international trade restrictions, we are not able to send our jewellery items to Russia.


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